Features April 2022

Ricardo García Gutierrez has a lofty goal for himself and for Zurich Santander Chile, where he’s head of digital. “I picture myself helping to build not just a better Chile, but a better world,” García says. “I’ll do this by working on sustainable projects that will not only bring success to the business but have […]

At the end of 2018, the outlook for Payless ShoeSource, at least in the U.S., was grim. Cornered by online retailers like Zappos and Amazon, it had closed more than 1,000 stores across the country. However, with new executive leadership, its fortunes were beginning to shift in early 2020, says Mario Lozada, who was among […]

It was a fishing contest without a bass boat or even a rod and reel. In October 2021, employees at the Gemological Institute of America Inc. competed to see who could land the most “phish” by reporting suspicious emails to Chief Information Security Officer David Lin and his team. The contest was part of GIA’s […]

When a client in the cryptocurrency market using a Thomson Reuters platform asked for more advanced technology, Maunang Mehta made it happen. The cryptocurrency company wanted a “data ingestion and IRS filing process” that could keep up with its growth. Along with his team, Mehta, the head of technology, trust tax and information reporting, started […]

The fact that Robert Rosales won’t be confined to a data center doesn’t necessarily set him apart from other infotech directors. But you won’t find many other IT bosses riding shotgun on a big rig. Rosales has done that and more as the personable and hands-on director of infotech Oak Harbor Freight Lines in the […]

John Doe and Jane Smith haven’t been themselves of late—it’s evident in their job performance and their supervisors sense what’s troubling them goes deeper than the workplace. It’s understandable, as they’re emerging from a global pandemic to find inflation at a 40-year high and images of refugees fleeing an invasion filling their TV screens. While […]

Time was that employees at Lexington Medical Center had to navigate an inventory forest while trying to keep the health care network supplied. With 73,000 clinical and nonclinical items in the database, it could be impossible to tell what they really needed, how it was priced and who supplied it. Director of IT Services Tom […]

Justin Lahullier is never going to lean over dental patients and ask them to open wide. As CIO for Delta Dental of New Jersey and Connecticut, he never prescribes anesthesia, rinsing or flossing, either. But since joining the provider of dental benefits in January 2004, Lahullier has made it his practice to extract data to […]