Shashi Persaud, Robert Greene – Orange County Sheriff’s Office

The Orange County Sheriff’s Department, one of Florida’s largest and most respected law enforcement agencies, has been at the forefront of integrating advanced technology to enhance public safety and operational efficiency. Under the leadership of CIO Shashi Persaud and ACIO Robert Greene, the department has undertaken significant initiatives to modernize its IT infrastructure and improve the tools available to its deputies.

Shashi Persaud, Robert Greene | Orange County Sheriff’s Office | Chief Information Officer, Assistant Chief Information Officer

As CIO and ACIO, Persaud and Greene oversee all aspects of the department’s technology strategy, implementation, and maintenance. They are crucial in ensuring the department remains agile and responsive to evolving technological demands and cybersecurity threats. Persaud’s vision is to position the Orange County Sheriff’s Department as a model for effective technology use in government, demonstrating how IT can serve as a strategic partner in law enforcement operations.

Persaud and Greene have spearheaded the integration of three foundational systems: the Computer Aided Dispatch (CAD), Records Management System (RMS), and Mobile Data Terminals (MDT). This trifecta is the backbone of the department’s operations, providing seamless communication and data access for officers and dispatchers. Modernizing these systems created a unified network, allowing real-time information sharing and enhancing officer safety and efficiency.

Modernizing law enforcement technology

One of the most innovative projects they are leading is implementing voice control technology in patrol cars. Partnering with Nuance Communications, the department is testing speech recognition software that enables officers to run license plates, transcribe reports, and make notes without manual input. This technology aims to improve situational awareness and safety by allowing officers to focus on their surroundings rather than their laptops.

Another significant project is the adoption of Panasonic’s TOUGHBOOK as a Service (TaaS) program. Recognizing the need for durable, high-reliability hardware, Persaud worked with Panasonic to transition the department’s fleet of laptops to this service model. TaaS shifts the cost from a large capital expense to a manageable operating expenditure, enabling the department to replace all its laptops simultaneously. This program provides robust, military-grade hardware (which are TOUGHBOOKs). It includes support and maintenance, ensuring that the equipment remains functional and reliable under the demanding conditions of law enforcement work.

The department has switched to a web-based CAD system to enhance patrol efficiency. This system integrates with the MDTs in patrol cars, streamlining ticket writing and other administrative tasks. Officers can spend more time in the field by making these processes more efficient, directly engaging with the community and addressing public safety concerns.

Feedback has included deputies saying that these programs have drastically shortened the time it takes me to write reports and complete affidavits, freeing them up for other calls for service. It has also improved officer safety because their heads are not constantly looking down at laptops.

IT initiatives also include providing officers comprehensive data access when responding to calls. The department has developed databases that officers can use to check for mental health concerns or other relevant information about individuals they encounter. This knowledge equips officers with the context needed to handle situations more effectively and with greater sensitivity.

Building and leading a dedicated IT team

Persaud and Greene lead a team of 52 IT professionals specializing in infrastructure, networking, cybersecurity, graphical information systems (GIS), data analytics, application support, and software development. Despite the challenges of recruiting and retaining talent in a government setting, they have built a dedicated team motivated by the personal fulfillment of contributing to public safety.

Government agencies often struggle to compete with the private sector regarding salaries, but Persaud emphasizes the unique rewards of working in law enforcement IT. His department’s recruiting efforts highlight the meaningful impact that technology professionals can have on their community. The sense of purpose and the opportunity to make a difference are powerful incentives that attract and retain talented individuals.

According to Persaud, the hardest part of his job is advocating for the recognition of IT as a core pillar of the organization’s success. Traditionally, IT departments in law enforcement have been seen as support services, but Persaud has worked tirelessly to change this perception. By demonstrating the strategic importance of technology in modern law enforcement, he has elevated the role of IT within the department.

Under Persaud’s leadership, the Orange County Sheriff’s Department sets an example for other government agencies, showcasing how effective technology integration can transform law enforcement. Persaud ensures that the department remains at the cutting edge of public safety by keeping it up to speed with the latest advancements, enhancing patrol technology, and solving complex problems through innovative solutions.

Early tech fascination sparks IT career

Persaud’s fascination with technology began in childhood, sparked by his curiosity about his parents’ Commodore 64. Initially drawn to its gaming capabilities, he quickly became captivated by the computer’s mechanics and potential, laying the foundation for his future in information technology (IT).

As a Generation X member, Persaud’s life blends traditional values and modern aspirations. His professional journey in IT was complemented by a strong desire to serve in law enforcement. Balancing both passions, he attended the police academy at night while maintaining a full-time IT job, eventually becoming a fully sworn Deputy Sheriff. This dual experience enriched his career, teaching him invaluable lessons in mediation, people management, and respect for diverse perspectives.

Persaud’s commitment to education is another cornerstone of his success. He earned three master’s degrees: an MBA from Florida State University, a Master of Digital Forensics from the University of Central Florida and a Juris Master in Cybersecurity and Privacy Law from Florida State University College of Law. He is pursuing a Doctor of Technology at Purdue University and aims to complete it by 2026.