Features Banking

If it seems stories about ransomware and cyberattacks are never ending, there’s a good reason for it. According to the FBI, there were more than 847,000 cybercrime complaints in 2021, a 7 percent increase from the nearly 792,000 such complaints in 2020. The cost of cyber scams, such as extortion, identity theft and data breaches, […]

It was just a casual event at Camden National Bank last year when Joshua Nash recognized the real significance of his time in the infotech department. As he observed the gathering, Nash noticed that so many of those under his wing had been promoted, achieved a higher professional certification or departed for choice positions elsewhere. […]

It’s often said an infotech and cybersecurity department needs to be regarded as a business function, and that may hold especially true for digital payments processors. It’s a message that Najma Sultana brought to Veem in early 2020. The San Francisco- and Ottawa-based firm provides a global payments platform, including option of payments via credit […]

While the importance of human connection is undeniable in the insurance industry, some things are better done digitally. For example, Timothy Moriarity doesn’t think customers should have to call their broker to pay their monthly bills or confirm that they want to renew their policies. As the chief information officer at Cross Insurance Agency, he’s […]

ATMs are all about convenience and speed, but Clayton Weber wanted to add a personal touch to automated machine banking. So, in 2020, when it was time to update the ATMs for Security First Bank’s 26 branch locations across Nebraska and southwest South Dakota, he pitched the idea of video tellers. Since many branches are […]

Ledale Reynolds has heard all the jokes and still must tell people he doesn’t work for one of the largest banks in the City of Brotherly Love. But he expected there would be some confusion when he took technology job for The Citizens Bank of Philadelphia, which is based in Mississippi. “We’ve been serving the […]

When Jin Gwak began her career, it wasn’t in technology. With a passion for helping others, she was studying to become a psychologist. After coming to the United States at the age of 23, she planned to earn her doctorate, advance her psychology credentials, and return home to South Korea. But the early 1990s were […]

According to legend (and a few historians), inside the Temple of Apollo at Delphi—one of Greece’s most famous ancient ruins—a simple, two-word phrase was once inscribed: “Know Thyself.”   It’s one of Susan Evangeline Bagh’s favorite quotes. For her, true wisdom involves not only understanding what’s happening in the moment but applying that knowledge to shape […]

Many children follow in their mom or dad’s footsteps, and BJ Beier is no exception—having joined his father, Bill, at Union Savings Bank in Cincinnati, Ohio. A sister institution to Guardian Savings Bank (where the younger Beier now works), Union was a natural fit for the Beiers with its focus on family and community values. […]

By most accounts, Andrew Linn loved his job providing cybersecurity for a large multinational bank in New York City. Among his many duties, he made sure every single tap—to access a bank account on a mobile app or pay for a new purchase—was protected from hackers and phishers. Yet, while the bank’s clients were comfortably, […]