Features Chief Information Officer

The chief information officer for a large city oversees the technology infrastructure and digital strategy that drives the city’s operations and services. With a deep understanding of a bustling metropolis’s unique challenges, the CIO works closely with various departments to leverage technology solutions that enhance efficiency, boost cybersecurity, and improve the overall community experience.   Alina […]

As Abe Alirez was growing up, he dreamt of driving a truck—hauling loads of freight that help keep the economy going while seeing the U.S. along its highways and byways. Alirez also loved technology. He wasn’t old enough to drive a truck, but he was old—and skilled enough—to repair his friends’ video game systems. For […]

One chilly morning in January 2020, Tony Neumann got the call every IT director dreads. Some strange splash screens—also known as boot or welcome screens—were popping up on devices given to employees of the City of Oshkosh, Wisconsin, where Neumann has worked since 1999. Before long, staffers couldn’t use their devices. Neumann tried to remote […]

The National Hurricane Center calls it the “cone of uncertainty”—the projected track of a hurricane for five days measured from its current position. New Orleans—and Loyola University—were in the cone of uncertainty eight times in 2020 as three tropical storms and two hurricanes struck Louisiana. That vulnerability to storms, as well as a 45-year-old IBM […]

Rome wasn’t built in a day, and neither is a gigabit city. Lots of complexities must be satisfied when laying down a fiber-optic network with its nearly unlimited bandwidth and speed-of-light data transmission. All things considered, the four years-plus that it took to wire Lexington, Kentucky, went about as smoothly as could be expected, says […]

When Aaron Fields became chief information officer at St. Ann’s Community, he was excited to be part of an organization founded nearly a century and a half ago. His goal was to keep tradition alive at the New York-based senior housing and health services provider—but interweave it with modern technology. He saw that the care […]

Even under the best of circumstances, a cloud migration might consume the efforts of 30 to 40 technologists for at least three months. Testing, feedback and collaboration are just a few parts of the process, and shortcomings anywhere stand to jeopardize the result. Alan McMillan had to do this remotely when he undertook what he […]

After acquiring companies over the past several years, Imperva has integrated dozens of new employees, assets and systems. In most ways, these additions have made the cybersecurity software company stronger. However, it became clear to executives that disparate systems were difficult for customers to navigate. An internal effort was launched in late 2020 to begin […]

When insuring a new car, just-purchased home or even a business, the preferred choice may be to put one’s trust in a company that’s been around for over a century—not one that started up a few days ago. Yet, that trust can be just as quickly lost if that same company has an outdated website […]