Features Region: Mexico

It’s a delicate balance. Insurance brokers have to assess their use of IT tools—which can very often feel impersonal—with the “high touch, professional, kindly and accurate” service that customers expect. And all this while ensuring that they’re recommending the best and most relevant products. Rubén Arturo García Gómez and his team are focused on helping […]

In 2018, not long after being named IT director for the entire Latin American division of British consumer goods company Reckitt Benckiser (RB), Craig O’Dell was given his first major marching orders: Transform the IT landscape into a showcase of best-in-class tools and technologies—a daunting task for anyone. For O’Dell—who’d moved from England to Brazil […]

In the uptime department of Navistar’s Mexico City offices, an employee scrolls through the truck repair database and immediately catches a red flag. One of the company’s ProStar trucks has been in a Guadalajara shop for four days—a day longer than expected. Within a few clicks, they’ve uncovered the reason for the delay: a hard-to-find […]

Going full growth mode in the very competitive hospitality industry, Karisma Hotels & Resorts recognizes the young tourist as the most desired demographic. Satisfy him or her in Cancun and that customer may be inclined to pursue their next R&R at a Karisma lodging elsewhere in the tropics. Maybe even in the Balkans. As the […]

In Mexico, where a growing economy has made securing a loan more arduous—and competitive—than ever, Chief Technology Director  Daniel Colin and his team aren’t merely improving the business loan process; they’re taking it to another level at Union de Credito Concreces (UCC). “The tools we have allow us to be much faster and more efficient […]

The simple idea of situational awareness—literally being aware of our surroundings and using that information to help make decisions and calculated predictions—has been around for nearly as long as human life itself; historians and scientists point to it as one of our most enduring survival advantages. In today’s technology-driven world, the concept has been amped-up […]

Whenever Jaime Orvañanos visits one of his company’s far-flung offices, he always takes time to look around. Throughout the space, he sees architects and graphic designers, writers and engineers. Some work collaboratively; others on their own. The verve seems contagious; the air alive with ideas. Then it’s off to the next city, to Buenos Aires […]

For most of us, using Uber—an app that literally puts transportation at your fingertips—represents the pinnacle of modern convenience. Francisco Pinilla doesn’t think that superlative goes nearly far enough. As legal director and head of legal transactions for the company’s Latin America operations (LATAM for short), Pinilla understands how Uber’s model and methods have not […]

Daniel Perez-Cirera rarely feels nervous anymore. Nervous was going to bed Sunday night ahead of another 80-hour workweek, or flying to Finland for that first meeting at Nokia headquarters. As he walks once again into the Secretariat of Communications and Transportation (SCT) in Mexico City, Perez-Cirera isn’t gripped with doubts. But he’s aware of the […]